Terms & Conditions

By visiting the Famy website (www.famystudio.com) you are accepting and consenting to be bound by the Terms and Conditions provided herein. All rights, including copyright, in this website are owned by Famy. Any use of this website or its contents, including copying or storing it in whole or part is prohibited without the permission of Famy.

Before placing an order, should you have any queries relating to these terms and conditions, please contact our customer services team at info@famystudio.com

We reserve the right to revise these Terms at any time by amending this page. Updated terms will supersede all previous versions of the Terms. By continuing to access or use the website, you agree to the revised Terms.

Shipping Policy

Famy has a Worldwide shipping policy. Estimated delivery time

  • Worldwide: Timings: up to 15 Business Days Costs: $15 will be charged during checkout for worldwide shipping
  • Israel: Timings: up to 7 business days Costs: $6 for home shipping or FREE shipping to a local post office branch will be charged during check out

Please note that items sent outside Israel may be subject to import duties, fees and taxes. Any additional fees incurred are the responsibility of the customer. If you are unsure, we recommend that you contact the appropriate authorities prior to purchase.

Famy takes all necessary dimensions that your order will be delivered on time. Nevertheless, Famy has no control over your local postal services hence Famy cannot be held responsible for any delays in delivery neither any delays which are the result of customs and country policy.

Looking after your Famy items

We hope that you are delighted and enjoy your new Famy items. To keep your Famy items soft and beautiful, we recommend to follow these care instructions:

  • Use machine wash only and avoid tumble dry. Dry gently in cool air and not in a sunny place.
  • Use only non-chlorine bleach when needed.
  • Warm iron as needed.
  • When you are not using your Famy bedding on your bed, we recommend that you store your bedding in a cool closet to help prevent dirt and tarnishing.

Return Policy

Quality is our highest priority, and we want you to fall in love with your Famy items. Therefore, if you are not completely satisfied with your purchase, we are happy to offer an exchange or store credit, subject to the following terms:

  • You must contact Famy within 7 days of receipt of the goods, via e-mail: info@famystudio.com
  • All items must be returned unworn and in their original packaging within 14 days of receipt.
  • The cost of returned items is at the customer’s expense.
  • All items returned are done so at the customer’s risk. We recommend that you obtain proof of postage for all returned items.
  • All exchanges or store credit will be made within 21 days of receipt of the returned item(s).
  • This does not apply to any customized, personalized or engraved items, those item(s) cannot be returned. General
  • Personalization items can be personalized only with English letters, numbers or Famy icons as appear in drop down options on the website
  • All images appear on the website are for demonstration, actual colors might be slightly different.
  • Ownership of proprietary rights: all the intellectual property rights embodied and related to the Famy website, including without limitation the products, any underlying designs, images, illustrations, texts, fonts, style, “look and feel”, structure, features, any information, ideas, services, files, social network pages, videos and related content are the property of Famy. No transfer or grant of any rights is made or is to be implied by any provision of these terms or by any other provision contained in the site with respect to Famy or otherwise and you may not make any use of the Famy, including without limitation copying, reproduction, changing, creating derivative works or using in a collection of works. you hereby acknowledge that monetary damages may not be a sufficient remedy and that an injunctive relief would be appropriate to prevent any actual or threatened violation or misappropriation of Famy.

 

If you have any further questions or require further clarification, please contact us by email at: info@famystudio.com